As customers ourselves, we understand how serious it is to protect customer privacy.
This notice discloses the privacy practices for the website located at www.novexpert.my. Novexpert Malaysia Online and LiveLife Sdn Bhd (referred to as “us” or “we”), the provider of Novexpert is committed to protecting your privacy. This notice will inform you of your rights with regards to your personal data that has been and/ or will be, collected and processed by us.
Please read through this Privacy Policy carefully. By accessing, registering and logging in to Novexpert, you acknowledge that you have read, understand, and agree to be bound by the Terms and Conditions of this Privacy Policy and Terms of Use of the website.
Customers can visit and browse through Novexpert without having to provide personal details. We will only collect information where it is necessary for us to do so and will only collect information if it is relevant to our dealings with you. Unless you are logged on with your username and password, we would not be able to identify you.
When you register an account at Novexpert, information you provide may include:
1. Your Email Address
2. Your Full Name
3. Your contact number
4. Your gender
5. Country
When you make a purchase at Novexpert, the additional information we collect which is necessary for shipping may include:
1. Your Mailing Address
2. Credit or Debit Card and Payment Method (when and, if necessary)
Mandatory personal information may be required from you and shared within our corporate group and, or to third parties for the following purposes:
· Processing Customers’ Order: To allow us to manage your registered account with us; process your orders and to provide you with the services and information offered through Novexpert and which you may request;
· Courier Service: To deliver products that you have purchased from Novexpert. Your name, address and contact number will be passed to the courier service company in order to make the delivery of the product to you.
· Customer Support: To inform and update you on the delivery of the product and for customer support purposes and to provide you with relevant information regarding the products.
· Payment and Sales Transaction: To verify and carry out financial transactions in relation to payments you may make online. Payments that you make through Novexpert will be processed by a third party payment portal which is necessary for the purpose of conducting the sales transaction that you have made.
EMAIL SUBSCRIPTIONS
In addition to the personal information outlined above, when you register at Novexpert with your email address, you have agreed to subscribe to our marketing and promotional materials from time to time. These marketing and, or promotional materials may come from our corporate group and, or through affiliated third parties. You can always choose to unsubscribe from the marketing information at any time by clicking on the unsubscribe function located within the email.
VIEWING YOUR ORDERS
You may access your order and update your personal information by logging into Your Account at Novexpert. You can view all the details of your orders, recent orders, or the status of your order on your account’s dashboard. This information will be stored with us. By accessing your account, you acknowledge and agree to assess your data, password confidentially and not make it available to unauthorised third parties. We will not be held responsible if there is a misuse of passwords.
SECURITY
We aim to keep our servers and databases secure and free from unauthorized access. We ensure that all information collected will be stored safely and securely. We protect your personal information by:
· Allowing you to access your account via passwords;
· Securely destroying your personal information when it is no longer needed
When you engage in online transactions, you are accepting the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any security breach unless this is due to our negligence of wilful default.
DISCLOSURE OF PERSONAL INFORMATION
We will not share your information with any organizations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same purpose for which you have authorized. In exceptional circumstances, we may be required to disclose personal information when required by the law. We are committed to complying with the Personal Data Protection Act 2010, as well as corresponding guidelines and orders.
CHANGES TO THE PRIVACY POLICY
We reserve the right to modify or change the Privacy Policy at any time, with or without notice. You should check this Policy each time you access Novexpert so as to be aware of the most resent applicable version of the Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
COMPLAINTS ABOUT BREACHES OF PRIVACY
If you believe that your privacy has been breached, or if you are not satisfied with the way in which we handle your enquiry or complaint, please contact us at novexpert.livelife@gmail.com
